IVR Banking Solutions Architect

1 week ago


Dubai, Dubai, United Arab Emirates Sphere IT Consultants DWC LLC Full time
Job Description

Sphere IT Consultants DWC LLC is seeking an experienced IVR Banking Solutions Architect to join our team.

The ideal candidate will have a strong background in designing and implementing IVR call flows for voice banking using platforms like Genesys.

We are looking for someone who can define the technical vision and roadmap for IVR systems and voice interfaces, integrate IVR with core banking systems, CRMs, and third-party APIs.

The successful candidate will also be responsible for finalizing the technology stack as aligned with enterprise architects, delivering solutions aligned to target architecture and standards defined by enterprise architects.

Key responsibilities include examining existing systems and programs to identify areas for improvement and integration, presenting tactical and strategic options to senior management, and managing and reviewing application, data, and technology components from an enterprise architecture perspective.

This role requires hands-on knowledge of latest digital technologies, architecture frameworks, and working knowledge of Java, Spring framework, Angular, React Native, and React web.

The ideal candidate will also have experience in defining API specification for REST or Web Services, knowledge of API & Interface governance, design standards, and principles.

A minimum of 3 years of experience in solution architecture covering 3 or more of web/mobile applications, SOA/API/Microservices & integration, analytics, infrastructure, and deployment is required.

Additionally, at least 5 years of experience in software development with at least 2 years in building Java backend applications is preferred.



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