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Reception and Guest Services Specialist
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KAY Hospitality is seeking a skilled Reception and Guest Services Specialist to join our team. This individual will be responsible for delivering exceptional guest experiences, ensuring seamless operations, and contributing to a positive and efficient work environment.
Key Responsibilities- Deliver exceptional guest service, responding promptly to inquiries and resolving any issues that may arise.
- Assist with front desk activities, ensuring a high level of professionalism and courtesy at all times.
- Manage guest communications, responding promptly to inquiries and resolving any issues that may arise.
- Develop and maintain strong relationships with colleagues and external partners.
- Contribute to the development of policies and procedures to ensure operational efficiency and guest satisfaction.
- Proven experience in a reception or customer service role.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong organizational and time management abilities, with a focus on multitasking and problem-solving.
- Proficient in Microsoft Office applications, particularly Excel and Word.
- High School diploma; additional qualifications and certifications are an asset.
