Client Care Coordinator
2 days ago
We are seeking a dedicated Client Care Coordinator to join our customer service team at Boundless Drop. This role offers an exciting opportunity to develop your skills and contribute to delivering exceptional client experiences.
About the Role
- You will be responsible for coordinating client care activities, resolving issues, and providing information about our services.
- Your primary focus will be on ensuring that our clients receive timely and effective support, resulting in high levels of satisfaction and loyalty.
Key Responsibilities
- Coordinate client care activities, including responding to inquiries and resolving issues.
- Develop and maintain relationships with clients through regular communication and follow-up.
- Provide detailed information about our services and projects.
- Assist clients with order placements, modifications, and cancellations.
- Resolve client complaints by investigating problems and developing solutions.
Skills, Knowledge and Experience Required
- High school diploma or equivalent; additional education in business or communications is a plus.
- Proven experience in a customer service role, preferably within the construction or engineering sector.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel).
- Ability to work independently as well as part of a team.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
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