Fulfillment and Inventory Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Ezimmerman Full time
Job Summary

Ezimmerman is seeking a highly experienced Operations and Inventory Supervisor to lead our inventory and fulfillment operations. This role requires a strong understanding of inventory management principles, technical service coordination, and reporting requirements.

The successful candidate will have a Bachelor's degree in Engineering, preferably in Mechatronics, Instrumentation, Industrial, Automation, Process Control, or Mechanical, and a minimum of 5 years of total work experience. They will also possess strong organizational, multitasking, and communication skills, as well as proficiency in ERP and CRM systems.

Key Responsibilities
  • Inventory Management:
    • Manage inventory levels across multiple warehouses to ensure timely purchase orders (PO), prevent overstocking, and maintain availability for sales.
    • Coordinate the receipt of goods, including checking for damage and accuracy of deliveries.
    • Oversee the preparation of shipments, including packaging and labeling.
    • Supervise the movement of stock within the warehouse, ensuring that it is stored correctly and efficiently.
    • Maintain accurate records of inventory, including stock levels, storage locations, and any discrepancies.
  • Technical Service Coordination:
    • Provide technical support and solutions to customers, facilitating effective communication between service engineers and customers for after-sales support.
    • C Coordinate and manage the execution of services for items under warranty, including repairs, maintenance, and calibration.
    • Supervise and monitor the resolution of service tickets to ensure timely and effective service delivery using Zoho Desk, CRM, and ERP.
    • Communicate with suppliers and manufacturers regarding technical issues and product feedback to enhance product quality, performance, and design.
  • Reporting:
    • Generate and provide essential reports to management, finance, and accounting teams to aid in product management, pricing strategies, and operational improvements using tools like Zoho Inventory, CRM, Desk, and Excel.
Qualifications and Requirements
  • Bachelor's degree in Engineering, preferably in Mechatronics, Instrumentation, Industrial, Automation, Process Control, or Mechanical.
  • Minimum of 5 years of total work experience, with at least 2 years in a related scope of work or related to fulfillment operation of technical services supervision (installation, repair, calibration, delivery).
  • Experience in industries such as Industrial, MEP, HVAC, Elevators, Power Tools, Material, and Lifting Equipment or closely related.
  • Strong organizational, multitasking, and communication skills.
  • Excellent in English with a clear accent.
  • Excellent computer and MS Office Skills.
  • 100% physically fit.


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