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Automotive Repair and Maintenance Manager

2 months ago

Al Ain, Abu Dhabi, United Arab Emirates ASPECTO Global Full time
Job Summary

We are seeking an experienced and dynamic Automotive Service Department Lead to oversee the day-to-day operations of our automotive service department. The ideal candidate will have a strong background in automotive repair and maintenance, excellent leadership skills, and a commitment to providing exceptional customer service.

Key Responsibilities
  1. Department Management:
    • Oversee all operations within the service department, including staff management, scheduling, and workflow.
    • Ensure the department operates efficiently, meets performance targets, and maintains high standards of service quality.
  2. Customer Service:
    • Address customer inquiries and complaints promptly and professionally.
    • Ensure a high level of customer satisfaction by maintaining strong relationships and ensuring all service work meets customer expectations.
  3. Staff Supervision:
    • Recruit, train, and supervise service technicians and support staff.
    • Conduct performance evaluations, provide feedback, and implement training programs to enhance staff skills.
  4. Financial Management:
    • Develop and manage the service department budget, including revenue targets, expenses, and profitability.
    • Monitor financial performance and implement strategies to achieve financial goals.
  5. Quality Control:
    • Ensure all service and repair work is performed to the highest standards.
    • Implement and maintain quality control procedures to minimize errors and rework.
  6. Inventory Management:
    • Oversee parts inventory, ensuring availability of necessary parts while controlling costs.
    • Manage supplier relationships and negotiate contracts as needed.
  7. Compliance and Safety:
    • Ensure compliance with all relevant regulations, safety standards, and company policies.
    • Promote a safe working environment and address any safety concerns promptly.
Qualifications
  1. Proven experience as a Service Manager or in a similar role within the automotive industry.
  2. Strong technical knowledge of automotive repair and maintenance.
  3. Excellent leadership and team management skills.
  4. Outstanding customer service and communication abilities.
  5. Financial acumen with the ability to manage budgets and achieve financial targets.
  6. Familiarity with industry regulations and safety standards.
  7. Proficient in using service management software and other relevant tools.
  8. Strong problem-solving and decision-making skills.
Education
  1. Bachelor's degree in automotive technology, business administration, or a related field preferred.
  2. Certifications or vocational training in automotive service and repair.
Benefits
  1. Competitive salary and performance-based incentives.
  2. Comprehensive benefits package, including health insurance and retirement plans.
  3. Opportunities for professional development and career advancement.