IT Infrastructure Operations Manager

6 days ago


Dubai, Dubai, United Arab Emirates Intertec Systems Full time

Job Title: IT Infrastructure Operations Manager

About Us

We are a dynamic IT services company seeking an experienced IT Infrastructure Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing our IT infrastructure and ensuring its smooth operation.

Job Responsibilities

  • System Monitoring:
    • Monitor computer systems using diversified tools, such as Manage Engine – App and Ops Module with ITSM and SolarWinds.
  • Troubleshoot problems, working to resolve them efficiently.
  • Documentation:
    • Document all defects and resolutions in detail through a designated ticketing system.
  • Incident Reporting:
    • Report incidents, escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
  • Required Skills:
    • Excellent communication and analytical skills.
    • Strong knowledge of service subject matter and business processes.
    • Ability to work well under pressure and prioritize tasks effectively.

Benefits

We offer a comprehensive benefits package, including opportunities for professional growth and development.



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