IT Infrastructure Manager
2 days ago
Savola Foods Company is a leading food and beverage manufacturing company with a strong presence in the region. Our team is dedicated to delivering high-quality products that meet the evolving needs of our customers.
Job DescriptionWe are seeking a highly skilled IT Systems Administrator to join our team. The successful candidate will be responsible for ensuring the smooth operation of our computer systems, networks, and infrastructure.
Responsibilities:- Provide comprehensive support for our network architecture and client/server technology
- Assist with Windows Server/Desktop OS environments and perform remote troubleshooting and resolution
- Coordinate with IT vendors for support activities and projects
- Ensure knowledge of O365 and Azure is up-to-date
- Attend calls from retail stores and back office, resolve minor problems via phone or remote support and coordinate with application team to resolve issues with defined SLA
- Support, monitor, maintain/replace and enhance the existing attendance system to accurately capture attendance and report into central attendance system including coordination of development of interface from attendance system to HRMS
- Support, maintain, monitor, and enhance the existing CCTV system including recording across organization for safety and security purposes
- Support, monitor, maintain, and enhance the existing WAN/LAN, connectivity, Firewall, Servers, Operating Systems, Anti-virus updates, definitions, and databases
- Support end-user computing devices including desktops, laptops, printers, handheld devices etc. and related operating systems and applications including Avaya
- Ensure compliance and adherence across organization for IT Policies and IT security
- Conduct periodic quality checks and encourage feedback from business operations to ascertain the successful functioning of business systems
- Prepare and submit monthly reports with recommendations and suggestions to improvise the existing systems by keeping abreast of user issues and highlight key issues to development team/application/support vendor for requisite enhancements
- Excellent problem-solving and multitasking skills
- Windows Server/Desktop OS, Firewall, POS, CCTV, Backup Solution
- Experience in MS Office 365
- Experience in MS Server 2016/2012
- Experience in maintenance, support, installation of Active Directory (cloud & op-premise) including Azure
- Experience in NAS
- Experience in Anti-virus setup and configuration
- Knowledge of firewall setup and policy definitions
- Experience in network topology and setups
- Experience in support, maintenance of end-user computing devices
We offer a competitive salary and benefits package to attract and retain top talent.
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