Microsoft Dynamics 365 CX Transformation Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Teknowledge Corp. Full time
Job Summary

We are seeking a skilled Sales Specialist – Microsoft Dynamics 365 Customer Experience (CX) to drive customer experience transformation by leveraging Microsoft D365 Customer Service. This role focuses on helping clients integrate traditional Contact Center and CCaaS solutions with Microsoft D365 CRM, as well as supporting migrations from legacy CC solutions to Microsoft D365 Customer Care.

About the Role
This position requires a deep understanding of D365 CX solutions, case management, omnichannel engagement, and automation. You will work strategically and consultatively with customers, Microsoft partners, and internal teams to position, sell, and support CX transformation projects. Your key responsibilities will include engaging with enterprise customers to understand their CRM, CCaaS, and customer service transformation needs, positioning Microsoft D365 Customer Service as a key enabler of AI-first CX solutions, guiding customers on integrating D365 with CCaaS platforms, and developing and delivering compelling sales presentations and solution proposals.
  • Sales Specialist

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