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Customer Care Unit Lead
1 week ago
- Lead the Customer Care Unit to achieve and maintain agreed service level targets, ensuring adequate Service Quality of First Abu Dhabi Bank towards assigned Channels.
- Manage the provision of necessary training and motivation to develop a team of staff capable of delivering exceptional service.
- Liaise with Customer Experience team to produce management information and develop best practices for Service Requests handling across all teams.
The ideal candidate will have a strong understanding of contact centre technology and operations processes.
