Concierge Experience Manager
1 week ago
- Supervise the Concierge, Guest Services, and Guest Experience teams to ensure efficient arrival and departure processes, accurate handling of luggage, and prompt follow-up on guest requests.
- Cover Duty Manager shifts in absence to maintain operational continuity.
- Provide accurate information to guests in a courteous manner; fulfill all reasonable guest requests or requirements; anticipate guests' needs to exceed their expectations.
- Take messages for in-house or arriving guests according to established procedures, emphasizing accuracy and timely follow-up.
- Handle incoming and outgoing mail, telexes, packages, and faxes with precision and attention to detail.
- Familiarize yourself with available city activities (theater, arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours) and establish close contacts for providing information, ticketing, and reservations for guests.
- Recite all hotel services, hours of operation, key personnel, and hotel policies accurately.
- Maintain open communication channels with the Assistant Director of Rooms, Front Office Manager, and senior management regarding any guest problems or complaints and actions taken.
- Ensure the Concierge Desk and storage areas remain organized; direct bell and door staff in maintaining the front entrance and lobby.
- Assist in the reconciliation of charges originating from the Concierge Desk (limousines, car rentals, flowers, tours).
- Collaborate with Valet Parking staff to ensure smooth handling of guests and patron vehicles.
- Work closely with bell attendants to ensure efficient handling of guest luggage, message delivery, and/or special requests.
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Concierge
3 weeks ago
Dubai, Dubai, United Arab Emirates Atlantis Resort Full timeA Concierge is crucial to the success of theguest stay and creating amazing experiences and everlastingmemories. A true people person must enjoy working closely withguests and surrounding teams to be able to anticipate, align andsurprise and delight guests through a natural and anticipatorystyle of service. The Concierge team has an exceptional Food&...
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Concierge Supervisor
4 weeks ago
Dubai, Dubai, United Arab Emirates Ennismore Full timePeople who love their job put their all into it and aren't interested in the norm. That's just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full...
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Concierge Supervisor
4 weeks ago
Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full timeNestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond...
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Concierge Supervisor
6 days ago
Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full timeNestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond...
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Concierge Agent
4 days ago
Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full timeConcierge AgentAbout The RoleWe are seeking a courteous and resourceful individual to join our team as a Hotel Concierge. As the first point of contact for our esteemed guests, the Concierge will play a pivotal role in providing exceptional service, assistance, and personalized recommendations to enhance their overall stay.About YouThe ideal candidate should...
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Concierge Supervisor
3 weeks ago
Dubai, Dubai, United Arab Emirates 25hours Hotels Full timeRoles and responsibilitiesProvide exemplary customerservice to all guests, offering assistance and recommendations toenhance their stay.Handle guest inquiries,requests, and complaints promptly and professionally, striving forswift resolutions.Coordinate with other hoteldepartments to fulfill guest needsefficiently.Assist in overseeing theday-to-day...
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Chief Concierge
3 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
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Chief Concierge
4 weeks ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeGet AI-powered advice on this job and more exclusive features. Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to...
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Head of Travel and Concierge
5 days ago
Dubai, Dubai, United Arab Emirates RGH-Global Limited Full timeAbout the job Head of Travel and ConciergeHead of Travel and Lifestyle Concierge - Your Dream Job AwaitsAre you a seasoned professional with a deep understanding of luxury services, travel, and hospitality? Do you have exceptional leadership skills and the ability to cultivate and maintain relationships with high-end clients and partners? If so, we have the...
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Client Concierge
1 week ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels And Resorts Full timeResponsibilities:Supervise Concierge, Guest Services, and Guest Experience team to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.Cover Duty Manager shifts in absence.Provide accurate information to guests in a courteous manner; fill all reasonable guests' requests or requirements; anticipate...
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Intern, Concierge
4 weeks ago
Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full timeAs an Intern, Concierge You will work closely with the Concierge Team to meet and exceed guest expectations by providing efficient and courteous Concierge service. An ideal candidate must speak Arabic, French, Italian, Spanish, German, or Russian in addition to English. Responsibilities Create focused conversations with guests which identify their personal...
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Concierge
3 weeks ago
Dubai, Dubai, United Arab Emirates CHALHOUB Group Full timeOur Concierge is responsible for providingluxury service to customers by coordinating and facilitating thecollection and delivery of the customers' selected itemswith the sales teamKeyResponsibilities Providesupport to sales staff with various tasks wherenecessaryRegularly keeping sales staffappraised on status of customer purchases andpackagesEffectively...
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Concierge Agent
7 days ago
Dubai, Dubai, United Arab Emirates One & Only Resorts Full timeJoin to apply for the Concierge Agent role at One&Only Resorts( 9150 )At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous...
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Concierge Agent
23 hours ago
Dubai, Dubai, United Arab Emirates One & Only Resorts Full timeJoin to apply for the Concierge Agent role at One&Only Resorts ( 9150 )At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are...
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Concierge Professional
4 days ago
Dubai, Dubai, United Arab Emirates Miral Destinations Full timeWe are seeking a highly skilled and experienced Customer Service Expert to join our team at Miral Destinations. As a key member of our concierge team, you will be responsible for delivering exceptional customer service to our guests.The ideal candidate will have a proven track record of achieving individual and team targets, with excellent interpersonal,...
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Concierge Agent
1 week ago
Dubai, Dubai, United Arab Emirates Kerzner International Full timeAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...
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Culinary Concierge
7 days ago
Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full timeCulinary ConciergeMandarin Oriental Jumeira, Dubai is looking for a skilled Culinary Concierge to join our Netsu Department. As a key member of our team, you will be responsible for providing exceptional culinary experiences for our guests and contributing to the success of our fine dining outlet.Key Responsibilities:Deliver personalized service to guests,...
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Tableside Concierge
4 days ago
Dubai, Dubai, United Arab Emirates Doors Freestyle Grill Full timeRequirements and SkillsA successful Tableside Concierge must be patient and courteous when interacting with customers, colleagues, and management.Strong problem-solving skills, adaptability, and ability to learn quickly are essential in this dynamic role.
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The Apex of Opulence: Dubai Concierge Service
4 weeks ago
Dubai, Dubai, United Arab Emirates Institute Of IT Trainings Full timeThe Apex of Opulence: Dubai Concierge Service In the heart of the Middle East, Dubai stands as a symbol of unparalleled luxury and extravagance, attracting elite travelers and residents from around the globe. At the summit of this opulent lifestyle is The Apex of Opulence: Dubai Concierge Service, dedicated to providing bespoke assistance and unparalleled...
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Remote Operations Assistant
3 weeks ago
Dubai, Dubai, United Arab Emirates Pet Concierge Full timeRemote Operations Assistant Pet Concierge Location: Dubai UAE (Remote) FullTime Immediate Start Are you ahighly organized detailoriented and techsavvy operationsprofessional with a passion for pets Do you thrive in a fastpacedenvironment juggling multiple priorities while ensuring seamlessbusiness operations If so we want to hear from you We are looking...