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Technical IT Professional

1 week ago

Dubai, Dubai, United Arab Emirates Blue Iris Full time
Job Title: Technical IT Professional

We are seeking a skilled Technical IT Professional to manage and support our IT infrastructure. This includes Call Center Dialer systems, Microsoft Servers, Active Directory (AD) migration, and File Servers.

The ideal candidate will be responsible for general IT operations, troubleshooting, and ensuring system stability and security.

  • Call Center Dialer Administration:
  • Configure, monitor, and maintain Call Center Dialer systems.
  • Troubleshoot dialer-related issues and optimize performance.
  • Work with vendors and internal teams to ensure seamless operation.

Microsoft Server & Active Directory Management:

  • Install, configure, and maintain Microsoft Windows Servers.
  • Manage Active Directory, Group Policies, and user access controls.

File Server Management:

  • Maintain and secure the file server environment.
  • Implement backup and recovery strategies for critical data.
  • Manage user access and permissions effectively.

IT Operations & Support:

  • Provide technical support for hardware, software, and network issues.
  • Monitor system performance and proactively resolve potential issues.

Required Qualifications & Skills:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • 3+ years of experience in Information Technology.
  • Hands-on experience with Call Center Dialer systems (e.g., Voiso, Asterisk, Genesys, or similar).
  • Expertise in Microsoft Server administration, Active Directory, and Group Policies.
  • Experience with AD migration and file server management.
  • Ability to troubleshoot complex technical issues efficiently.
  • Strong documentation and communication skills.

Preferred Skills:

  • Experience with FortiGate or other network security appliances.