Claims Manager Lead

5 days ago


Dubai, Dubai, United Arab Emirates Smart Bull Tourism LLC Full time

The Claims Manager will play a pivotal role in Smart Bull Tourism LLC by providing expert guidance and advocacy services to clients. In this position, the individual will work closely with partners, producers, account executives, and brokers to manage claims relationships with major clients and act as an ambassador for Lockton's claims offering.

This role requires a deep understanding of the claims process, strong communication and negotiation skills, and the ability to manage complex claims effectively. The Claims Manager will also lead and manage a team of four claims professionals, ensuring high performance and effective collaboration within the team.

Key Responsibilities

  • Oversee and manage the entire claims lifecycle, from initial report to final resolution, ensuring timely and accurate processing of claims.
  • Lead and manage a team of four claims professionals, fostering a collaborative and high-performing team environment.
  • Provide expert guidance and support to clients, answering questions, addressing concerns, and providing regular updates on claim status.
  • To provide leadership, manage, review and supervise claims and adherence with claims procedures and guidelines.
  • Manage the relationship between the claims team and the relevant placing department(s) and report to the business with management information based on statistical and other reports.
  • Liaise with the business to report relevant claims issues and provide advice on underwriting issues, wordings and construction thereof.
  • Be actively involved in new business opportunities, identifying prospects, preparation of tender reports, tender presentations etc.


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