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Customer Experience Strategist

2 weeks ago


Dubai, Dubai, United Arab Emirates Teknowledge Corp. Full time

About the Role:

We are seeking an exceptional Customer Experience Strategist to join our team at elev8 education. As a key advisor, you will engage with clients to assess their customer experience challenges and develop tailored solutions that align with their business objectives.

The ideal candidate will have a strong understanding of CX principles, customer journey mapping, and digital engagement solutions. They will be able to design and present innovative CX strategies, leveraging industry best practices and thought leadership.

Responsibilities:

  • Conduct client assessments and develop strategic CX plans.
  • Design and present customized CX solutions.
  • Collaborate with internal teams to ensure seamless solution delivery.
  • Provide strategic insights and recommendations to optimize customer journeys.
  • Stay up-to-date on CX trends and technologies.

Requirements:

  • Bachelor's degree in Business, Marketing, IT, or a related field.
  • Proven experience in customer experience consulting, customer success, or related roles.
  • Strong understanding of CX principles, customer journey mapping, and digital engagement solutions.
  • Excellent communication and presentation skills.