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- Anticipate and address guest needs by greeting them upon arrival and being available to assist with any queries or concerns throughout their stay.
- Ensure that all guest rooms are cleaned and prepared to the highest standards before each new guest checks in.
- Process guest requests, resolve issues, and maintain accurate records of interactions.
- Communicate effectively with colleagues to ensure seamless execution of tasks and responsibilities.
- High school diploma or equivalent required; related work experience and supervisory skills highly valued.
- Able to stand for extended periods, lift up to 25 pounds, and move around the resort as needed.
- Strong communication, problem-solving, and leadership skills essential for success in this role.