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Service Desk Associate

3 weeks ago

Dubai, Dubai, United Arab Emirates Bright Minds Ventures Full time

Service Desk Associate Job Description:

Bright Minds Ventures is seeking a highly skilled Service Desk Associate to join our team in Dubai. The successful candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced call center environment.

Main Responsibilities:

  • Engage with customers through various channels, including phone, email, and chat.
  • Resolve customer complaints and concerns efficiently and effectively.
  • Work closely with other departments to ensure seamless customer interactions.
  • Meet performance targets for response time, resolution rate, and customer satisfaction.
  • Develop and maintain knowledge of company products and services.

Requirements:

  • High school diploma or Bachelor's degree in Business, Communications, or a related field.
  • 1-3 years of experience in a call center or customer service role (UAE experience preferred).
  • Excellent verbal and written communication skills in English (Arabic or other languages are a plus).
  • Strong problem-solving and active listening skills.
  • Ability to handle high call volumes and work under pressure.
  • Experience using CRM software, call center systems, and MS Office.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Career growth and professional development opportunities.
  • Health insurance and UAE labor law benefits.