Level 1 Technical Support Technician
5 days ago
TAT IT Technologies is seeking a highly skilled Level 1 Technical Support Technician to join our team in Abu Dhabi, UAE.
Job OverviewWe have an urgent requirement for technical support to 1000+ end users. The successful candidate will provide Level 1 technical support by resolving incidents and service requests assigned to the IT Field Support team through the ITSM system, as per ITIL v3 standards.
The ideal candidate will have strong experience in troubleshooting hardware faults, network printers, and software applications.
- Troubleshoot and resolve hardware faults in laptops and desktops, upgrade their memory and hard disk.
- Setup and troubleshoot local and MF network printers.
- Troubleshoot and resolve software application faults on users' computers, including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry Free Business Security Anti-virus.
Provide technical support to 1000+ end users.
Troubleshoot and resolve hardware faults, network printers, and software applications.
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