Aviation Operations Manager

1 week ago

Dubai, Dubai, United Arab Emirates Transguard Group Full time
About the Role

Transguard Group, a leading business support and outsourcing provider, is seeking an experienced Aviation Operations Manager to join our dynamic team in Dubai.

Key Responsibilities:

  • Support the efficient delivery of commercial agreements, ensuring service excellence, profitability, and customer satisfaction.
  • Work closely with internal stakeholders, including finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.
  • Develop and maintain operational performance of contracts, facilitating on-time deployments of assets and monitoring commercial aspects.
  • Manage daily reporting with operational data to support review of contractual financial performance.
  • Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and achieve operational SLA and commercial KPIs.

Customer Focus:

  • Proactively manage relationships with clients in line with the RACI matrix.
  • Manage contacts and relationships within the account portfolio, ensuring the account is fully managed and relationships are developed at every level.
  • Provide ideas on initiatives to maximize efficiencies and potential opportunities.

Process Improvement:

  • Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes.
  • Measure, validate, and test the effectiveness of metrics that are applied by the business to assess and drive productivity optimization.
  • Responsible for Management Reporting, daily deployment data, and driver performance.
  • Drive a culture within the team focused on operational excellence and business performance.
  • Motivate team members and influence positive behavior.
  • Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process.
  • Establish and enforce quality control measures within processes, ensuring that the project meets or exceeds expectations.
  • Create comprehensive documentation for key processes, promoting standardization across teams.

Innovation and Automation:

  • Integrate automation tools to simplify repetitive tasks and reduce manual workload.
  • Engage in research to stay informed about industry trends, emerging technologies, software, and best practices.
  • Facilitate collaboration between departments to encourage the exchange of ideas and diverse perspectives, fostering a culture of innovation.
  • Work with key members of other business units to obtain the information required to compile improvement proposals.
  • Utilize automation tools enabling delivery of best practice in transportation operating models.

Requirements:

  • Minimum 5 years of experience in a similar role.
  • University or College education.
  • Rostering and deployments experience.
  • Operation procedure awareness.
  • Customer relationship management skills.
  • Effective report writing skills.

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