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Support Team Member

2 weeks ago

Dubai, Dubai, United Arab Emirates SupportFinity™ Full time

Job Title: Support Team Member

About the Role

We are looking for a dedicated and results-driven Support Team Member to join our team at SupportFinity™. As a key member of our support team, you will be responsible for supporting customers through various channels, including phone, email, and live chat.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Document customer interactions and feedback accurately.
  • Escalate complex issues to senior support agents for further assistance.
  • Contribute to ongoing training and development to enhance product knowledge and technical skills.
Requirements:
  • 6 months to 1 year of customer-facing experience preferred.
  • Diploma graduate or equivalent preferred.
  • Dual language proficiency preferred.
  • Excellent written and verbal communication skills desired.
  • Strong analytical and problem-solving skills required.
Benefits:
  • Visa sponsorship available.
  • Medical insurance coverage.
  • Annual leave entitlements.