Business Process Analyst
3 weeks ago
Job Title: Application Support Specialist
Job Summary:
We are seeking an experienced Application Support Specialist to join our team at Dicetek LLC. The successful candidate will be responsible for providing technical support and maintenance for our business process management (BPM) applications.
Key Responsibilities:
- Provide technical support and maintenance for BPM applications, including troubleshooting and resolving issues
- Develop and implement process models and workflows using IBM BlueWorks Live and IBM BPM 8.5.X/BAW
- Integrate BPM applications with databases, web services, LDAP, SMTP, and other integration services
- Perform installation and troubleshooting of IBM BPM applications, including IBM WODM and IBM FileNet
- Integrate with external systems, such as Microservices, CRM, and Core banking systems, using middleware for secure transactions
- Manage complete BPM applications, including process flows, handling change requests, and supporting critical issues in the production environment
- Perform DR/PR drills and OS patching on BPM infrastructure servers
- Optimize and automate activities to support the implementation of products and applications
Requirements:
- Experience in process modeling and development/implementation using IBM BlueWorks Live and IBM BPM 8.5.X/BAW
- Knowledge of Advanced Encryption Standards (AES)
- Hands-on experience in IT production support and ITIL ITOperations framework for incident, problem, and change management
- Proficient in application support and providing solutions to meet requirements and design Proof of Concept (POC)
- Experience in integrating IBM BPM with databases, web services, LDAP, SMTP, and other integration services
- Experience in installation and troubleshooting IBM BPM applications, including IBM WODM and IBM FileNet
- Experience in integrating with external systems, such as Microservices, CRM, and Core banking systems, using middleware for secure transactions
- Ability to manage complete BPM applications, including process flows, handling change requests, and supporting critical issues in the production environment
- Experience in performing DR/PR drills and OS patching on BPM infrastructure servers
- Ability to optimize and automate activities to support the implementation of products and applications
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced Application Support Specialist looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].
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