Insurance Claims Director

4 days ago


Dubai, Dubai, United Arab Emirates Net2Source Inc. Full time

Job Description

  • Oversee all day-to-day operations, workflow management, and line management of Commercial Lines (CL) claims, including P&C, Marine, Liability, etc.
  • MIS reporting and working closely with the Operations Manager & Head on claims tech, customer experience, data collection, IMCRM enhancement, etc.
  • Induction and ongoing training on PL claims, policy coverage, benefits, and exclusions, claims practice, etc., for all PL advisors/BDMs/team members.
  • Relationship management with insurers on CL claims.
  • Point of escalation for all distribution heads on matters related to CL claims.
  • Ownership of major/complex claims.
  • Tracking and updating complaints in line with regulatory requirements.
  • Supporting distribution teams with product innovation, RI capacities, pre-risk surveys, etc., where needed.
  • Corporate client meetings on claims-related matters or to aid in technical discussions with major prospects.
  • Gap analysis for corporate GI clients/prospects.


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