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Reservations and Customer Service Agent

2 weeks ago

Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

Serving Others

We're passionate about serving others and making a positive impact in our communities. As a MARRIOTT International associate, you'll have the opportunity to make a difference in the lives of our guests and colleagues alike.

As a Reservations and Customer Service Agent, you'll be part of a dynamic team that delivers exceptional guest experiences, staying true to our core values of empathy, integrity, and teamwork.

Key Responsibilities:

  1. Take reservations, answering questions and addressing concerns to ensure seamless guest experiences.
  2. Provide expert recommendations on hotel services, amenities, and local attractions.
  3. Address guest concerns promptly, resolving issues efficiently, and maintaining a positive demeanor under pressure.

Required Skills and Qualifications:

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience is required; however, previous customer-facing roles are advantageous.
  • Supervisory Experience: No supervisory experience is necessary; team players who thrive in collaborative environments are preferred.
  • License or Certification: None

Benefits:

MARRIOTT International offers a comprehensive benefits package, including competitive compensation, opportunities for career growth, and a dynamic work environment that values diversity and inclusion. Join our global team and become the best version of yourself