Project Manager
4 days ago
We are seeking a highly skilled Project Manager to lead our unified contact centre project. The successful candidate will be responsible for overseeing the project from inception to delivery, ensuring it meets quantitative and qualitative objectives.
Key Responsibilities:
- Manage the project lifecycle, including planning, execution, and closure.
- Develop and maintain project schedules, budgets, and resource allocation plans.
- Coordinate with stakeholders, including internal and external teams, to ensure project objectives are met.
- Monitor and report on project progress, identifying and mitigating risks and issues.
- Ensure compliance with industry standards and best practices.
- Collaborate with the contact centre team to deliver exceptional customer service.
Requirements:
- Bachelor's degree in technology or project management.
- Minimum 15 years of experience in project management, preferably in contact centre or customer service environments.
- Familiarity with contact centre technical platforms and project management tools.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Project Management Professional (PMP) certification or COPC certification is a plus.
Main Tasks:
- Follow up on official correspondence and communications received by the Executive Director's Office.
- Preserve correspondence and official documents within an integrated document preservation system.
- Follow up on the status of messages received from all sectors and departments of the Authority.
- Prepare for the evaluation of the Office of the Executive Director.
- Cover the duties of the Executive Director's secretary during his vacation.
- Prepare monthly reports related to correspondence to the Executive Director.
- Manage incoming/outgoing correspondence from the Office of the Executive Director through the Tarasul system.
- Follow up co-ordination with the office of the Director General and Chairman of the Board of Directors to ensure that all directives and instructions of the Director General and Chairman of the Board of Directors are implemented.
- Ensure that correspondences that do not have a specific end date are not delayed for more than two months.
- Ensure that all requirements are provided on time and that their completion is not delayed.
- Receive messages (forms, minutes of meetings) that require the approval of the Executive Director and send them to the concerned authority upon approval.
- Periodic follow-up and updating of the shared file.
- Follow up on matters related to the Office of the Executive Director and prepare and implement the tasks assigned to me, including minutes of meetings, PowerPoint presentations.
Language: English
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