Fashion Industry Expert
4 weeks ago
• Collect and analyze customer behavior data to inform business reviews and drive strategic decisions.
• Develop and maintain strong relationships with clients through an omni-channel approach, ensuring seamless interactions across all touchpoints.
• Provide pre-buying feedback on products to ensure alignment with customer needs and preferences.
• Drive employee Net Promoter Score (eNPS) through people experience initiatives and culture development.
• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs) to maintain a consistent brand image.
• Manage click and collect services within Service-Level Agreements (SLAs) to meet customer expectations.
• Capture customer data accurately and in compliance with marketing team requirements.
• Promote the loyalty program (MUSE) and stay up-to-date with app offerings to enhance customer engagement.
• Support in-store marketing events and activations to drive sales and brand awareness.
• Monitor and stay informed about all brand social media activities and campaigns to ensure alignment with company goals.
• Drive sell-throughs within the store by leveraging product knowledge and customer insights.
• Collaborate with the team to develop and implement in-store CX initiatives that enhance the customer experience.
• Provide regular feedback on what's working well and what's not within the store to drive continuous improvement.
Requirements:
• Strong analytical and problem-solving skills to drive business growth and customer satisfaction.
• Excellent communication and interpersonal skills to build strong relationships with clients and colleagues.
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
• Strong product knowledge and understanding of customer needs and preferences.
• Ability to analyze data and make informed decisions to drive business outcomes.
• Strong attention to detail and organizational skills to ensure accurate data capture and compliance with company policies.
• Ability to work collaboratively as part of a team to achieve common goals and objectives.
• Strong understanding of company policies and procedures to ensure compliance and adherence.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools to drive business success.
• Opportunities to work with a diverse range of clients and products.
• Flexible working arrangements to support work-life balance.
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