Fashion Industry Expert

4 weeks ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
Key Responsibilities:

• Collect and analyze customer behavior data to inform business reviews and drive strategic decisions.

• Develop and maintain strong relationships with clients through an omni-channel approach, ensuring seamless interactions across all touchpoints.

• Provide pre-buying feedback on products to ensure alignment with customer needs and preferences.

• Drive employee Net Promoter Score (eNPS) through people experience initiatives and culture development.

• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs) to maintain a consistent brand image.

• Manage click and collect services within Service-Level Agreements (SLAs) to meet customer expectations.

• Capture customer data accurately and in compliance with marketing team requirements.

• Promote the loyalty program (MUSE) and stay up-to-date with app offerings to enhance customer engagement.

• Support in-store marketing events and activations to drive sales and brand awareness.

• Monitor and stay informed about all brand social media activities and campaigns to ensure alignment with company goals.

• Drive sell-throughs within the store by leveraging product knowledge and customer insights.

• Collaborate with the team to develop and implement in-store CX initiatives that enhance the customer experience.

• Provide regular feedback on what's working well and what's not within the store to drive continuous improvement.

Requirements:

• Strong analytical and problem-solving skills to drive business growth and customer satisfaction.

• Excellent communication and interpersonal skills to build strong relationships with clients and colleagues.

• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

• Strong product knowledge and understanding of customer needs and preferences.

• Ability to analyze data and make informed decisions to drive business outcomes.

• Strong attention to detail and organizational skills to ensure accurate data capture and compliance with company policies.

• Ability to work collaboratively as part of a team to achieve common goals and objectives.

• Strong understanding of company policies and procedures to ensure compliance and adherence.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• Collaborative and dynamic work environment.

• Recognition and rewards for outstanding performance.

• Access to cutting-edge technology and tools to drive business success.

• Opportunities to work with a diverse range of clients and products.

• Flexible working arrangements to support work-life balance.

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