Operational Management Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Agram Full time
Job Overview

Agram seeks a seasoned Operations Executive to spearhead visa, license activities, and client operations. This role demands strategic thinking, excellent communication skills, and the ability to drive team performance.

Key Responsibilities
  1. Coordinate with external partners, HR teams, and messengers to ensure seamless service delivery.
  2. Maintain zero operational and compliance failures, ensuring our services meet the highest standards.
  3. Handle escalations, meet service level agreements, and drive high customer satisfaction scores.
  4. Streamline processes and innovate to enhance operational efficiency.
  5. Oversee document movement and physical supply chains.
  6. Ensure 100% compliance in document handling.
  7. Collaborate with internal teams and vendors for smooth service delivery.
  8. Manage client interactions, queries, visits, and governance meetings.
  9. Prepare regular reports to track progress and identify areas for improvement.
Requirements
  1. Bachelor's degree in a relevant field.
  2. 1-2 years of experience in PRO services or HR operations (UAE preferred).
  3. Strong organizational, time management, and IT skills.
  4. Ability to work in a fast-paced environment with multiple priorities.
  5. Background in Business Set-Up is essential.


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