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Ticketing Operations Manager for Cultural Sites
2 months ago
The Ticketing Consultant will lead ticketing operations for the Department of Culture and Tourism in Abu Dhabi, managing ticket sales and access control across 17 cultural sites and events. This role requires a strategic thinker with expertise in ticketing systems, customer service, and project management.
Key Responsibilities:
- Leadership and Management: Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals.
- Ticketing Strategy Development: Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience.
- System Management: Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems.
- Customer Experience Enhancement: Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services.
- Project Management: Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination.
- Business Analysis: Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions.
- Collaboration: Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions.
- UX Design: Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback.
- Reporting and Analysis: Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue.
- Budget Management: Assist in the development and management of the ticketing budget, ensuring cost-effective operations.
- Training and Development: Train and develop staff on ticketing processes, customer service standards, and system usage.
- Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.
