Visa Client Advocate

2 weeks ago


Dubai, Dubai, United Arab Emirates Visa Inc. Full time

Job Title: Operational Relationship Consultant

Job Summary:

We are seeking a highly skilled Operational Relationship Consultant to join our team at Visa Inc. As a Client Success Specialist, you will be responsible for owning the holistic post-sale Client Services operational relationship for applicable clients. This includes providing operational support and assistance in growing clients business, ensuring client operational goals and success metrics are understood, and building a trusted client advocate status with key client stakeholders.

About the Role:

In this role, you will have the opportunity to partner closely with key Visa clients to maximize their benefits realization and value from Visa products. You will work in conjunction with Account Team members from Sales and Product to proactively drive Client Success outcomes in alignment with the Visa business agenda as detailed in the Sales Account Plan.

Key Responsibilities:

  • Owning the holistic post-sale Client Services operational relationship for applicable clients.
  • Providing operational support and assistance in growing clients business.
  • Ensuring client operational goals and success metrics for their overall Visa product landscape are understood.
  • Building and sustaining a client advocate status with key client stakeholders.
  • Design and delivery of initiatives to improve client adoption of products and use of Visa self-tools.
  • Staying current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience.
  • Establishing working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
  • Supporting development of client education and training materials (including webinars).
  • Supporting and/or leading periodic operational reviews with clients and Visa stakeholders.
  • Acting as the escalation point for managing significant issues and major incident/crisis responses.
  • Identifying and driving opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.


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