Customer Experience Ambassador

4 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotel & Thermal Spa Bursa Full time

Company Overview

Mövenpick Resort Al Marjan Island is a 5-star resort in Ras Al Khaimah built beside 300 meters of soft sand beach. The resort offers flexible comfort with spectacular sea views from every balcony.

Job Description

The Guest Experience Manager will be responsible for ensuring the efficient operation of Guest Services, including handling complaints and incidents, training team members, and managing rates to meet instructions received.

To succeed in this role, you should have:

  • A minimum of two years' experience in a similar position in a 5-star Luxury Hotel
  • A Bachelor's degree in Hospitality or equivalent
  • Knowledge in MS Office and Opera system
  • Ability to speak other languages preferably Russian
  • Strong verbal and written communication skills and pride in personal presentation

We are looking for a candidate who can develop high-quality relationships with guests throughout their stay, encourage loyalty, and work under pressure to resolve issues quickly.



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