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Senior Collection Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time
About Us

First Abu Dhabi Bank is a leading financial institution dedicated to delivering exceptional customer experiences. Our collections team plays a critical role in driving business success, and we are seeking a seasoned leader to join our ranks.

The Collections AVP Lead will be responsible for overseeing a team of skilled collectors and developing strategies to minimize delinquency. This leadership position requires a unique blend of technical expertise, business acumen, and interpersonal skills.

Main Responsibilities:

  • Lead a team of collectors to achieve exceptional results, leveraging your expertise in collections and leadership.
  • Develop and implement comprehensive strategies to reduce delinquency and improve recovery rates.
  • Collaborate with cross-functional teams to optimize processes and drive business growth.
  • Provide coaching and guidance to junior collectors, helping them develop their skills and advance in their careers.
  • Analyze KPIs and make data-driven decisions to inform strategic initiatives.

Required Skills:

  • Exceptional leadership and team management abilities, with a proven track record of motivating and developing high-performing teams.
  • Advanced knowledge of lending products, services, and the collections process.
  • Strong analytical and problem-solving skills, with the ability to critically evaluate complex financial situations.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate across departments.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing competing demands.