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G42 is dedicated to pushing the boundaries of AI innovation, delivering cutting-edge edge computing solutions that transform industries and lives.
Key Performance Indicators (KPIs)- Customer Satisfaction: Achieve high levels of customer satisfaction through effective implementation and support of robot systems.
- System Reliability: Ensure that robot systems are implemented and integrated with optimal performance and reliability.
- Technical Expertise: Maintain and develop expertise in robotics hardware components, including robotic arms, sensors, actuators, and related mechanical/electrical systems.
- Software Integration: Successfully integrate Orbit with customer work order systems, applying coding skills to ensure seamless integration.
- System Architecture: Provide expert guidance on robot system architecture, ensuring optimal performance and reliability through hardware and software integration.
- Internal Collaboration: Foster effective teamwork with internal stakeholders, including systems engineering, product management, and sales/marketing, to drive customer satisfaction and product development.
- Customer Engagement: Engage with customers to understand their needs and provide tailored solutions, ensuring high levels of customer satisfaction.
- Troubleshooting: Resolve complex technical issues with robotic systems, minimizing downtime and ensuring efficient solutions.
- Feedback and Improvement: Collect and analyze customer feedback to identify areas for improvement, driving product enhancements through collaboration with product management and engineering teams.
- Sales and Marketing Support: Assist the sales and marketing teams by providing technical demonstrations, creating solution proposals, and communicating the value proposition of our robotic solutions.
- Documentation Creation: Develop and maintain accurate, up-to-date technical documentation for both internal and external stakeholders.
