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Automotive Service Advisor and Repair Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

About the Role

We are seeking a highly skilled Automotive Service Advisor and Estimator to join our team at Client of Talentmate. The ideal candidate will have a strong background in automotive service, with a focus on providing exceptional customer service and accurately estimating repair costs.

The successful candidate will be responsible for greeting customers professionally, assessing vehicle issues, and providing detailed estimates for necessary repairs and services. Effective communication with customers regarding recommended services and costs is essential, as well as coordination with technicians to ensure timely and quality repairs.

A thorough knowledge of automotive systems and components, along with experience with estimating software and tools, is required. This role demands a customer-centric approach, attention to detail, and a commitment to delivering top-notch service to every customer.

  • Greet customers professionally and determine their automotive service needs.
  • Provide accurate cost estimates for labor and parts needed for automotive repairs and services.
  • Schedule service appointments and follow up with customers regarding vehicle status updates.
  • Maintain strong product knowledge of automotive services and repairs.
  • Communicate effectively with customers regarding recommended services and any additional repairs needed.
  • Ensure customer satisfaction by resolving any issues or concerns related to automotive services.
  • Collaborate with service technicians to ensure timely completion of repairs and services.
  • Maintain detailed service records and documentation for customer vehicles.
  • Monitor inventory of parts and supplies needed for automotive repairs and services.
  • Stay updated on industry trends and technologies related to automotive service and repair.