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Front Desk Associate

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare LTD Full time
Front Desk Receptionist

This role offers a unique opportunity to create a welcoming atmosphere for patients and visitors as the first point of contact. Key responsibilities include greeting visitors, determining their needs, and providing information or guidance.

Key Responsibilities:
  1. To provide exceptional customer service and respond to queries in a timely manner.
  2. To handle front desk duties, including booking appointments and maintaining schedules.
  3. To maintain a harmonious work environment by collaborating with doctors, nurses, and other staff members.
  4. To ensure cleanliness and organization of the reception area, including supplies and stationary items.
  5. To minimize waiting times and efficiently manage appointment schedules.
  6. To communicate with patients regarding appointment rescheduling or cancellations.
  7. To frequently inspect the lobby, reception, concierge, and clinic entrance to ensure a clean and well-maintained environment.
  8. To address patient complaints in a professional manner, taking notes and seeking assistance if necessary.
  9. To arrive on time for shifts and be flexible in covering other areas when needed.
  10. To update shift checklists and verify task completion.