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Online Store Coordinator
7 days ago
Are you looking for a challenging role where you can utilize your organizational skills? Bayara is seeking an experienced Online Store Coordinator to oversee the day-to-day operations of our online store.
Responsibilities:- Manage pickers on a daily basis to ensure efficient product delivery.
- Conduct regular stock takes to maintain accurate stock balances, ideally once a month.
- Process orders and generate invoices through various portals and Enterprise Resource Planning (ERP) systems.
- Provide exceptional customer service to all online customers, maintaining a high level of satisfaction.
- Liaise with third-party delivery services to coordinate delivery times and locations on a daily basis.
- Efficiently handle return orders and ensure they are processed in a timely manner.
- Ensure the Ecommerce warehouse remains clean and well-maintained, adhering to established hygiene standards.
- Regularly communicate and report to the Line Manager, providing updates on tasks and progress.
- Collaborate with the Marketing department on their activities and administrative tasks.
- Work closely with Marketing suppliers, the Purchase department, and Finance to facilitate order placement, delivery, and warehousing of marketing materials.
- Partner with the Sales team to ensure ongoing POSM requirements are met and that all materials align with brand guidelines.
- Support Trade Marketing efforts, including category management, POS printing, order follow-up, stock keeping, and more.
- Maintain detailed records of executed marketing activities and materials for future reference.
- Contribute to training Kiosk staff on gift packing guidelines, new ideas, and other relevant topics.
- Implement internal branding requirements as needed to maintain a cohesive office environment.
- Monitor and update the overall Marketing budget and expenses incurred by the Marketing department.
- Create LPOs, file invoices, and follow up with Finance regarding payments.
Education: A Bachelor's degree in Business Administration is required.
Experience: 2+ years of experience handling an E-Commerce shop is necessary.
Skills: Proficiency in ERP systems, especially Microsoft Dynamics, and the ability to use WMS handheld devices are essential. Excellent communication skills are also required.