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Guest Satisfaction Focus
In this critical role, the Villa Host must prioritize guest satisfaction above all else. To achieve this, they will need to anticipate and meet guest needs, ensure seamless villa operations, and maintain the highest standards of service quality.
Key Performance Indicators (KPIs):
- Guest Feedback and Satisfaction Scores
- Villa Maintenance and Housekeeping Standards
- Effective Communication and Problem-Solving
Success Profile:
- Results-Driven and Focused on Guest Needs
- Strong Analytical and Problem-Solving Skills
- Excellent Communication and Interpersonal Skills