Front Office Manager
1 week ago
Seamless Guest Experiences through Strategic Leadership
We are seeking an experienced Front Desk Manager to lead our front office team. The successful candidate will be responsible for ensuring seamless check-in and check-out processes, while maintaining high service standards and promoting hotel services to maximize revenue.
Key Responsibilities:
- Handle guest inquiries, complaints, and special requests professionally.
- Ensure VIP and repeat guests receive personalized service.
- Maintain accurate billing, cash handling, and financial transactions.
- Oversee front desk functions, including reservations, room allocations, and payments.
- Promote hotel services, upsell rooms, and suggest amenities to increase revenue.
- Assist in implementing hotel promotions and loyalty programs.
- Ensure proper use of Property Management Systems (PMS) like Opera or Fidelio.
Qualifications:
- A minimum of 3 years in a leadership role within front office or guest services.
- Excellent leadership and communication abilities.
- Strong problem-solving skills with the ability to manage stressful situations and resolve conflicts effectively.
- Proficiency in hotel management software and reservation systems.
Our Expectations
We expect our Front Desk Manager to possess excellent leadership and communication skills, as well as strong problem-solving abilities. If you share our passion for hospitality and are looking for a challenging and rewarding career opportunity, we encourage you to apply now.
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