Senior Vice President of Commercial Operations

4 weeks ago


Dubai, Dubai, United Arab Emirates Shangri-La Group Full time
Overview

As the Senior Vice President of Commercial Operations at Shangri-La Group, you will play a pivotal role in shaping our commercial landscape across the MEIA (Middle East, Europe, India, and Americas) region.

Key Responsibilities
  • Strategic Development: Formulate and implement a comprehensive commercial strategy that aligns with the overarching goals and brand ethos of the organization.
  • Team Leadership: Lead and inspire a diverse team of professionals across various commercial domains, including sales, marketing, communications, and analytics.
  • Revenue Growth: Identify and leverage market opportunities to drive profitable revenue growth through targeted strategies tailored to specific segments.
  • Marketing Initiatives: Oversee the creation and execution of robust marketing plans aimed at enhancing brand visibility and fostering customer loyalty.
  • Global Collaboration: Work closely with global teams to ensure cohesive brand messaging and customer experience across all platforms.
  • Market Analysis: Continuously monitor industry trends and competitive dynamics to inform strategic decisions and maintain a competitive edge.
  • Data-Driven Insights: Utilize advanced analytics and technology to support informed decision-making and optimize operational performance.
  • Crisis Management: Provide strategic leadership in managing crises and safeguarding the company's reputation through effective public relations strategies.
  • Performance Reporting: Regularly present insights and performance metrics to senior leadership, highlighting key trends and forecasts.
Qualifications
  • Experience: A minimum of 10-15 years in the hospitality sector, with at least 5 years in a senior leadership capacity.
  • Commercial Acumen: Demonstrated expertise in commercial strategy, sales, and marketing within the hospitality industry.
  • Strategic Vision: Proven ability to devise and execute long-term strategies that drive growth and profitability.
  • Sales and Marketing Proficiency: In-depth knowledge of sales methodologies, marketing strategies, and revenue management practices.
  • Leadership Skills: Exceptional leadership capabilities with a track record of effectively managing large teams.


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