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Luxury Service Professional

1 week ago

Dubai, Dubai, United Arab Emirates Minor International Full time
Job Overview

Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in exciting destinations.

Key Responsibilities

The key responsibilities for this position include:

  1. Working effectively as part of a team to provide exceptional guest service and maintain a smooth operation.
  2. Ensuring a deep understanding of hotel policies and Standard Operating Procedures related to guest service and operational excellence.
  3. Providing a warm and welcoming experience for every guest interaction.
  4. Maintaining professional telephone etiquette and having a thorough understanding of reservations policies and procedures.
  5. Being knowledgeable about the services offered in the restaurant and throughout the hotel.
  6. Greeting and seating guests in the restaurant in a warm and friendly manner, setting the tone for a memorable guest experience.
  7. Maintaining a welcoming and attractive entrance to the restaurant and ensuring adequate coverage.
  8. Inspecting tables to ensure they are clean and set before guests are seated.
  9. Soliciting feedback from guests on the quality of their experience and reporting any issues to outlet managers.
  10. Contributing to service when needed.
  11. Collaborating with the Cashier and providing relief during breaks.