Hotel Customer Service Specialist

4 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

We are a global hospitality leader, welcoming individuals as they are. Our company offers various job opportunities that match your personality, and we support you in growing and learning every day. We ensure that work gives purpose to your life, allowing you to explore our limitless possibilities. By joining us, every chapter of your story is yours to write, and together we can shape tomorrow's hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality in an exceptional manner, changing the concept of a real luxury by offering a new meaning of the all-inclusive holiday concept through providing a unique experience.

Key Responsibilities
  • Complete important tasks outlined on the Officer Shift Checklist, recording and following up on job-related incidents in the Officer Log
  • Report broadband and telephone equipment defects to relevant vendors
  • Address complaints and enquiries referred by Communications Assistant
  • Highlight important events, special instructions, and information for the team
  • Handle follow-ups passed over from the previous shift
  • Ensure prompt delivery of the Hotel's general emails to relevant departments for follow-up
  • Monitor job status in Guest Request Management system and highlight service delays to respective departments for follow-up
  • Verify accuracy of all call charges/postings in PMS and Call Accounting system
  • Evaluate Broadband charges against Hotel PMS postings
  • Participate in trainings, daily briefings, and monthly departmental meetings as necessary
  • Maintain good housekeeping standards and adhere to safety and loss control procedures
  • Monitor functionality of in-house TV channels, pipe-in music system, and other equipment/systems; report defects to Engineering Dept
  • Keep accurate records of inventory, rental equipment, and stock
  • Compile daily and monthly traffic analysis reports


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