ServiceNow Business Process Consultant

5 days ago


Dubai, Dubai, United Arab Emirates Dice Full time
Job Summary

We are seeking a highly skilled ServiceNow Business Process Consultant to join our team at Dice. As a key member of our organization, you will be responsible for delivering high-quality solutions to our Federal HR customers.

Key Responsibilities
  • Requirement Gathering and User Story Creation: 50% of your time will be spent gathering requirements and creating user stories to drive business process improvements.
  • Solution Design: 20% of your time will be dedicated to designing solutions that meet the needs of our Federal HR customers.
  • System Testing: 20% of your time will be spent testing systems to ensure they meet the required standards.
  • Troubleshooting: 10% of your time will be allocated to troubleshooting issues that arise during the implementation process.
Requirements

To be successful in this role, you will need to have a strong understanding of business process reengineering, user story creation, and requirements analysis for Federal HR customers. You will also need to possess excellent customer relationship management skills, including effective oral and written communication.

  • Experience with Business Process Reengineering: 3+ years of experience in business process reengineering, user story creation, and/or requirements analysis for Federal HR customers.
  • Customer Relationship Management: 3+ years of experience in customer relationship management, including effective oral and written communication.
  • Agile Team Experience: 2+ years of experience working in agile teams.
  • Client-Facing Experience: 2+ years of experience in client-facing roles.
Preferred Qualifications
  • ServiceNow Certified HR Implementation Specialist: Certification in ServiceNow HR implementation is highly desirable.
  • Agile Certification: Agile certification, preferably with SAFe, is a plus.
  • Enterprise Design Thinking: 2+ years of experience in enterprise design thinking is highly valued.


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