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Front Office Operations Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Yas Plaza Hotels by Aldar Hospitality Full time
About the Role

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Yas Plaza Hotels by Aldar Hospitality.

The ideal candidate will have a passion for delivering exceptional guest experiences and driving hotel revenue through efficient operations management.

Key responsibilities include:

  • Overseeing the day-to-day functions of the Front Office, including room availability and guest arrival/departure satisfaction.
  • Leading a team of front office staff to ensure seamless delivery of guest services.
  • Collaborating with other departments to maximize hotel revenue and optimize guest experiences.

Requirements

To be successful in this role, you will need:

  • Previous experience in a front office management role within the hospitality industry.
  • Strong customer service skills with a proven track record of delivering exceptional guest experiences.
  • Excellent verbal and written communication skills in English, with proficiency in additional languages a significant advantage.
  • Able to manage guest requests and preferences efficiently, calmly, and courteously.
  • Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
  • A team player with a positive attitude and strong work ethic.