Family Experience Manager
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Family Experience Manager to join our team at One&Only Resorts. As a key member of our Guest Experience team, you will be responsible for delivering exceptional experiences for our guests and their families.
Key Responsibilities:
- Lead and manage a team of youth activities coordinators to ensure seamless delivery of kids' programs and activities.
- Develop and implement engaging and innovative kids' programs that cater to children of all ages and interests.
- Collaborate with other departments to ensure seamless integration of kids' programs with resort activities and services.
- Provide exceptional customer service to guests and their families, ensuring their needs are met and exceeded.
- Conduct regular quality checks to ensure high standards of kids' programs and activities.
Requirements:
- At least 1-2 years' experience in a similar position in a luxury resort or five-star hotel.
- Childcare education background with excellent spoken and written English.
- Ability to lead and motivate a team to achieve outstanding results.
- Flexibility and ability to multitask.
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