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Client Growth Specialist
3 weeks ago
We are seeking a highly motivated and results-driven Client Growth Specialist to join our team. As a key partner, you will work closely with customers to identify opportunities for growth and development. With your expertise in digital strategy and technical aptitude, you will drive adoption, retention, and expansion of our products and services.
You will own the overall relationship with assigned clients, focusing on growing adoption and ensuring retention, expansion, and satisfaction. You will work with customers to build and execute on a success plan that establishes critical goals and key performance indicators. Additionally, you will ensure customers adopt best practices for running their digital program and using our platform.
We are looking for someone with 2+ years of experience in a related function with direct customer contact and engagement experience. Prior experience in a Customer Success Manager Role or equivalent is preferred. You should have familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
Key Responsibilities:- Own the overall relationship with assigned clients
- Work with customers to build and execute on a success plan
- Ensure customers adopt best practices for running their digital program and using our platform
- Aid customer teams in exposing program value to their organization
