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Solutions Manager

1 week ago

Dubai, Dubai, United Arab Emirates SAMSUNG Full time
Solutions Manager

We are seeking a highly skilled Solutions Manager to join our team at Samsung. The successful candidate will be responsible for managing pre- and post-sales product support for our RAC and System AC products.

Main Responsibilities:

  • Contribute to successful product launches by providing pre- and post-sales technical support to customers.
  • Liaise with internal sales teams to understand customer requirements and propose solutions.
  • Monitor and report any potential quality issues to ensure timely resolution.
  • Develop and share knowledge with service partners through content creation.
  • Analyze and maintain positive KPIs, identifying areas for improvement.

Requirements:

  • Bachelor's degree in Mechanical or Air Conditioning Engineering.
  • Excellent communication skills and ability to work with multiple stakeholders.
  • Arabic speaking is required.
  • Minimum 4-6 years of experience in Product Support or Customer Service with a reputable company in the Air Conditioning field.