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Receptionist & Housekeeping
Job OverviewWe are seeking a highly organized and detail-oriented Front Office Receptionist and Administrator to join our team at SOL Pilates. As the first point of contact for our clients, you will be responsible for handling front office reception and administration duties.
Key Responsibilities- Switchboard Handling:
• Answer all incoming calls and operate the switchboard efficiently, routing calls to specific individuals as required.
• Prepare and maintain daily call log reports.
• Attend to customer calls and maintain a tracking system. - Reception Management:
• Ensure the reception area is always well-organized and clean.
• Greet guests and visitors warmly and effectively, arranging meetings as necessary.
• Ensure the reception area is never left unattended and inform colleagues in case of an emergency. - Administration:
• Provide administrative support to team members as required, including meeting arrangements and taking minutes.
• Manage SMS and email communications with customers through the system, maintaining track for fee updates. Liaise with the IT Department and provide updates as needed.
• Handle outgoing and incoming couriers for the company, maintaining data and records as required.
• Track and maintain periodic customer satisfaction surveys/reports.
• Perform and update basic data entries in EPMS as per the instructions of the line manager.
