Customer Service Coordinator
2 weeks ago
About IDP Education Ltd
">We are the global leader in international education services, delivering success to students, test takers and our partners worldwide.
Our team is comprised of over 7,000 people from diverse backgrounds. We are proud to be a customer-first organization, powered by technology and driven by customer research.
Lear more about us at our website
Job PurposeThis role provides high-quality customer service to students, clients and visitors, as well as supports office operations and administrative tasks.
Key Responsibilities- Welcome visitors and guests professionally and direct them to relevant staff members.
- Register walk-in and call-in students on our CRM system and assign contacts to counselors.
- Answer calls from our main office number and redirect them as necessary.
- Distribute emails to relevant staff or offices.
- Support counselors with university applications.
- Respond to student queries via phone or WhatsApp.
- Assist in meeting planning and preparation.
- Prepare marketing materials for events.
- Maintain updated procedures manuals and templates.
- Arrange courier and mail pickups.
- Provide additional administrative support as directed by the IELTS Test Center Administrator or Office Manager.
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