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Senior Claims Management Professional

1 week ago


Dubai, Dubai, United Arab Emirates Net2Source Inc. Full time

Key Responsibilities

  • Lead a team of professionals responsible for managing Commercial Lines (CL) claims, including P&C, Marine, Liability, etc.
  • Develop and implement effective MIS reporting systems to support decision-making and improve operational efficiency.
  • Collaborate with the Operations Manager & Head to enhance claims technology, customer experience, and data collection processes.
  • Provide induction and ongoing training to ensure that all PL advisors/BDMs/team members have the necessary knowledge and skills to effectively manage PL claims.
  • Built strong relationships with insurers to ensure seamless claim handling and resolution.
  • Serve as a point of escalation for all distribution heads on matters related to CL claims.
  • Take ownership of major and complex claims, ensuring timely resolution and satisfaction of customers.
  • Ensure compliance with regulatory requirements by tracking and updating complaints promptly.
  • Support distribution teams in product innovation, risk assessment, and other areas where needed.
  • Participate in corporate client meetings to discuss claims-related matters and provide technical expertise.
  • Conduct gap analysis for corporate GI clients and prospects to identify opportunities for growth and improvement.