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Dubai, Dubai, United Arab Emirates Ennismore Full time

Banyan Tree Dubai is a premier luxury resort that embodies the essence of style, sophistication, and unparalleled service. As a Resort Host (Residences), you will be at the forefront of creating unforgettable experiences for our discerning guests. You will be responsible for ensuring that every guest feels welcomed, valued, and pampered from the moment they arrive until their departure.

Job Responsibilities
  • Greeting and Check-In: Provide a warm welcome to guests, address them by name, and ensure a seamless check-in process.
  • Guest Engagement: Engage with guests throughout their stay, offering personalized recommendations, and responding to their needs in a timely manner.
  • Reception Services: Manage the Reception Desk, handle inquiries, and provide accurate information about hotel services, amenities, and local attractions.
  • Communication: Develop strong relationships with guests, colleagues, and stakeholders through effective communication and conflict resolution skills.

Requirements:

  • Minimum 2 years' experience in a similar role within an ultra-luxury hospitality environment.
  • Excellent guest service skills, professional presentation, and sophisticated communication skills.
  • Proficient in English (verbal & written); Russian language proficiency is an asset.