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Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving product and service issues, and ensuring the financial and reputational integrity of the organization.
Main Responsibilities:
- Provide excellent customer service by attending to incoming calls within quality guidelines.
- Handle and resolve customer complaints to satisfaction within defined authority limits.
- Recommend potential products or services to management by collecting customer information and analyzing needs.
- Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
- Maintain customer records by updating history through service requests/complaints and notes.
- Maintain confidentiality of customers and data.
- Ensure business meets its obligations under bank policies and local laws/regulations.
- Attend to special tasks assigned by team leader and managers.
- Demonstrate flexibility in adhering to scheduled shifts and on-call shifts.
- Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.
