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Guest Services Supervisor

3 weeks ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time

About the Role

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This position requires a service-focused personality, with experience in customer service or hospitality. You will lead and supervise the daily operations of the front desk and guest services team, creating a welcoming environment and overseeing front office staff. The ideal candidate will have prior leadership or supervisory experience within a front office or guest services environment.

Responsibilities:

  • Ensure smooth check-in/check-out processes and exceptional guest experiences.
  • Provide proactive and friendly service, ensuring positive and tailored guest interactions.
  • Handle guest concerns and complaints with a swift, solution-oriented approach.
  • Communicate department priorities and special requests clearly to all staff.

Requirements

Experience and skills in customer service or hospitality are essential. Proficiency in Opera or similar property management systems and basic office software is required. Strong communication skills, both written and verbal, are necessary. Fluency in English and German is necessary; proficiency in additional languages is a plus.