Process Improvement Lead

7 days ago


Dubai, Dubai, United Arab Emirates Tabby Full time
Job Overview

We are seeking an experienced Process Improvement Lead to join our team at Tabby. In this role, you will be responsible for driving process improvements that enhance customer satisfaction and operational efficiency.

About the Role
  • Leadership Experience: Proven leadership experience, with the ability to manage and mentor a team effectively.
  • Customer Support Expertise: Strong background in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
Key Responsibilities:
  • Process Analysis: Oversee the analysis of existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Process Design: Leverage your deep understanding of customer support best practices to guide the team in designing processes that improve customer satisfaction and resolve pain points.
Requirements:
  • Education: Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or a related field.
  • Technical Skills: Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).


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