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Housekeeping Manager
2 weeks ago
About the Role:
We are seeking an experienced Housekeeping Supervisor to join our team at Millennium Hotels and Resorts MEA. As a key member of our operations department, you will be responsible for overseeing the housekeeping team, ensuring the cleanliness and orderliness of guestrooms, public areas, and back-of-house spaces.
Key Responsibilities:
- Organize and assign daily tasks to Housekeeping Attendants, ensuring efficient service on guest floors.
- Provide necessary resources, such as keys and supplies, to Housekeeping Attendants for their daily tasks.
- Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.
- Inspect guest rooms regularly, ensuring cleanliness and adherence to the hotel's quality assurance standards.
- Monitor room status and communicate effectively with the Front Office Department for efficient operations.
- Report damaged items and broken equipment to the Engineering Department and follow set procedures for lost and found items.
- Order Housekeeping supplies on time and manage inventory procedures to maintain sufficient stock levels.
- Evaluate Housekeeping Attendant performance, providing feedback and reporting any issues to the Assistant Executive Housekeeper / Assistant Housekeeping Manager.
- Train Room Attendants on Standards of Performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
